Support Center

Troubleshooting

  • I forgot my password, how can I access my account?

    If you forgot your password and can no longer access your account, it is possible to reset it. Select “Forgot ...

    Oct 17, 2012 05:35PM CEST
  • How can I change my password?

    You can change your password either from Web or mobile application. From mobile application, open applic...

    Oct 17, 2012 05:38PM CEST
  • FamilyWall app is malfunctioning

    If you are experiencing an issue with FamilyWall, first make sure you have updated to the latest FamilyWall b...

    Oct 17, 2012 06:51PM CEST
  • How can I contact FamilyWall support?

    If the articles do not answer your issue, please contact FamilyWall support through support@familyandco.com or...

    Oct 26, 2012 02:02PM CEST
  • How can I change my information?

    A family member can change his profile information. Only an administrator can change family name and blazon. ...

    Oct 26, 2012 03:20PM CEST
  • What is my storage quota?

    Each family using the free (non premium) version of the FamilyWall service has a default quota of 100MB shared...

    Oct 26, 2012 03:11PM CEST
  • How can I deactivate notifications?

    Notification settings are available on the mobile applications. You can activate or deactivate notifications f...

    Oct 26, 2012 03:12PM CEST

Contact us

support@familyandco.com
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